Support
Need a hand with the Polysocial app or a campaign? Send us a request and our support team will get back to you by email.
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Common questions
How do I get paid for a campaign?
Once a campaign owner approves your content, you earn the base payout plus any performance pay based on the views your post gets. Payouts are finalised at the end of the campaign. Your post has to stay public until then.
My views aren't updating
We read view counts from each platform's official API through the account you connected, and they refresh periodically. If your counts stop changing, reconnect the account in the app. If that doesn't fix it, send us a request with the post link.
How do I delete my account?
Our data deletion & retention policy explains how to delete your account and what happens to your data. You can also choose “Delete my account or data” in the form above.