Terms and Conditions

The Platform connects two types of users: brands, events, organizations, or public figures who create marketing campaigns (“Campaign Owners”), and individuals or agencies who create and publish content in those campaigns (“Creators”). These Terms apply to both, and to visitors of our Services. They should be read together with our Privacy Policy.

Hygge Industries (Pvt) Ltd is a private limited company incorporated in Sri Lanka under company number PV00281258, with its registered address at 57/2, Lower Dickson Road, Galle 80000, Sri Lanka. You can contact us at support@polysocial.cc.

These Terms, together with our Privacy Policy and any campaign-specific rules or guidelines published on the Platform, form the entire agreement between you and us in relation to the Services. Where a campaign guideline set by a Campaign Owner conflicts with these Terms, these Terms prevail unless we state otherwise.

• “Campaign” — a marketing brief published by a Campaign Owner that Creators may participate in by submitting content.
• “Content” — any video, image, text, or other material a Creator creates, uploads, or publishes in connection with a Campaign, including raw content where a Campaign requests it.
• “Base payout” — the fixed amount payable to a Creator for approved Content.
• “Performance pay” — the additional amount payable to a Creator based on the number of views the Content receives, as described in Section 7.
• “Wallet” — the mobile wallet on the Platform through which Creator earnings are made available.

The Services are free to access and use. To register you must provide accurate account information and keep it up to date. You are responsible for all activity that takes place under your account and for keeping your log-in credentials secure.

You must be at least 16 years old to use the Services. Under Sri Lankan labour law, individuals aged 16 and above may undertake gig work that does not interfere with their schooling. The Platform is not open to minors under 16, and we do not knowingly permit their use of the Services.

All social media accounts a Creator connects or links to a Campaign must be public accounts. You must have the right to use each account you connect and to publish the Content you submit.

A Campaign Owner creates an open Campaign that any eligible Creator may join. A Creator first creates and publishes the Content on their own social media channel and submits the link to that post in the Campaign. The Campaign Owner then reviews the submission.

A Campaign Owner may set a maximum cap on the payout and/or the amount of Content accepted per Campaign. Submissions are approved on a first-come, first-approved basis. There is no limit on the number of submissions a Campaign may receive, but approvals and payments continue only until the Campaign’s held budget is exhausted (see Section 6).

If a Campaign Owner approves a submission, the Creator becomes entitled to the base payout and any performance pay for that Content. If a Campaign Owner does not approve or reject the Content within 48 hours of submission, the Platform may confirm payment automatically, provided the Content was created in accordance with the guidelines set by the Campaign Owner.

After the 48-hour window has passed and payment has been auto-confirmed, a Campaign Owner may still raise a dispute, which will be subject to a special inquiry by the Platform. Our determination following that inquiry is final.

Content that is rejected, or that is never paid for, remains fully owned by the Creator (see Section 8).

The full budget for a Campaign is held by the Platform before the Campaign begins and is paid out to Creators as their Content is approved and confirmed. Any remaining budget once the Campaign ends is refunded to the Campaign Owner with no refund fee.

The Platform charges a commission of 10% of each transaction payable to a Creator. This commission is inclusive of all charges within that 10%, meaning the Creator receives the balance of the transaction after the 10% is deducted.

We do not charge the Campaign Owner a platform fee. Where a Campaign Owner funds a Campaign through an online payment (Internet Payment Gateway), a 3% payment-processing charge applies and is borne by the Campaign Owner. This 3% charge does not apply to payments made by bank transfer.

Creator earnings are made available through the Wallet on the Platform. A Creator may cash out once per day. Payments are processed through an Internet Payment Gateway registered with the Central Bank of Sri Lanka or by bank transfer. We use a Creator’s bank account details solely to make deposits and never share them with Campaign Owners or other stakeholders.

We do not deduct withholding or other tax from Creator earnings. If any tax is required to be deducted, we will notify the Creator of the amount on the transfer confirmation page before the transfer is completed. You are responsible for your own tax obligations arising from your use of the Services.

Performance pay is based solely on the number of views the Content receives, measured through the official APIs of the relevant social media platforms as described in our Privacy Policy. The method or rate of performance pay may change in the future; we will notify you of any such change.

To be eligible for and to retain payment, the Creator’s post must remain online and public until the end of the Campaign, or for any specific period required by the Campaign Owner. If the post is taken down, made private, or removed before that time — whether by the Creator or otherwise — the Creator will not be paid for that Content at all. In that case the Creator must submit the Content again and begin a new transaction thread.

As a general rule, Creators own the Content they create and publish from their own social media channels, and may keep those posts on their own channels and reuse them in their personal portfolios.

Where a Campaign expressly requests the raw Content, and payment for that Content has been completed, the copyright in that Content is transferred to the Platform. This transfer applies to Content that received a base payout only as well as Content that also received performance pay.

Once such copyright has transferred to the Platform:

• the Platform may use the Content on its own social media profiles and marketing channels;
• the Campaign Owner (brand) may use the Content on its own social media profiles only with the Platform’s consent; and
• neither the Platform nor the Campaign Owner may sell the Content to any third party.

If a Creator is not paid for a piece of Content, the copyright in that Content remains fully with the Creator, and none of the rights above apply. In all cases, a Creator may keep the original post on their own channel and reuse it in their portfolio.

Creators are independent contractors (freelancers). Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between a Creator and the Platform or between a Creator and any Campaign Owner. Creators are not employees or agents of the Platform or of any Campaign Owner and have no authority to bind either.

When using the Services you must not submit, publish, or engage in any of the following:

• nudity, adult, sexually explicit, or pornographic material;
• illegal content or content that promotes illegal activity;
• hate speech, or content that harasses, threatens, or discriminates against others;
• content that infringes the intellectual property, privacy, or other rights of any person;
• submitting another Creator’s content, or content that otherwise violates copyright or other laws — doing so may result in a permanent ban from the Platform;
• false, misleading, or deceptive claims;
• buying, faking, or artificially inflating engagement, including bot or fake views — see Section 11;
• sharing private contact details, or using the in-Platform chat to move communications or payments off the Platform;
• impersonating any person or entity, or misrepresenting your affiliation; and
• uploading malware, or attempting to disrupt, reverse-engineer, scrape, or gain unauthorized access to the Services.

Zero tolerance for objectionable content and abusive users. We have zero tolerance for objectionable content or abusive behaviour anywhere on the Platform, including in-Platform chat. You can report any message you believe breaches this Section, and block the account that sent it, directly from the chat screen in the app or on the web; a blocked account can no longer message you. We review reports and act on them within 24 hours, which may include removing the content and suspending or permanently removing the account responsible (see Section 12). Chat messages are also automatically filtered for objectionable language.

The Platform operates a curation process to detect fraud and abuse. Fake or bot-inflated engagement is strictly prohibited. If such activity is detected through our curation process, the Creator responsible will be blacklisted from the Platform.

We may withhold, reverse, or decline payment for Content that breaches these Terms, that does not comply with the applicable Campaign guidelines, or that is associated with fraudulent or manipulated metrics.

We may suspend or terminate your account, or remove Content, at our discretion where you breach these Terms or where we reasonably consider it necessary. Grounds include, without limitation:

• any breach of Section 10 (acceptable use) or Section 11 (fraud);
• submitting another person’s content or infringing intellectual property rights;
• fake or bot-inflated engagement;
• taking a post down before the end of a Campaign or a required period (see Section 7);
• attempting to circumvent the Platform’s payment or fee structure;
• providing false account or payment information; and
• any illegal activity, or conduct that harms other users, the Platform, or third parties.

If we terminate or suspend an account because fraud has been detected in a particular Campaign, pending earnings from that Campaign will not be paid out. Pending earnings the Creator has legitimately accrued from other Campaigns will still be paid. Certain breaches — in particular submitting another Creator’s content or other copyright violations — may result in a permanent ban.

The Platform, including its software, design, trademarks, and content we provide (excluding user Content), belongs to Hygge Industries (Pvt) Ltd or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services in accordance with these Terms. You may not copy, modify, or create derivative works of the Platform except as permitted by law.

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we make no warranties of any kind, whether express or implied, regarding the Services, including as to availability, accuracy, reliability, or fitness for a particular purpose. We do not guarantee any particular level of views, engagement, earnings, or campaign outcome. Social media metrics depend on third-party platforms whose APIs, guidelines, and availability are outside our control.

To the fullest extent permitted by law, the Platform will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Services. Our total aggregate liability arising out of or relating to these Terms or the Services is limited to the total fees we retained from you in the three (3) months before the claim. Nothing in these Terms limits any liability that cannot be limited under applicable Sri Lankan law.

You agree to indemnify and hold harmless Hygge Industries (Pvt) Ltd, its officers, employees, and agents from and against any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of or connected with the Content you submit, your breach of these Terms, your infringement of any third party’s rights, or your violation of any law. In particular, because Creator Content is published from the Creator’s own social media profiles and may feature other people, it is the Creator’s responsibility to obtain any consent required from those individuals and to comply with applicable law.

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms. We handle personal data in accordance with the Personal Data Protection Act, No. 9 of 2022 of Sri Lanka, as amended.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the Platform or by email. Your continued use of the Services after an update means you accept the revised Terms.

These Terms and any dispute arising from them are governed by the laws of Sri Lanka, including the Personal Data Protection Act, No. 9 of 2022 as amended, and are subject to the exclusive jurisdiction of the courts of Sri Lanka.

If you have any questions about these Terms, please contact us at support@polysocial.cc or at 57/2, Lower Dickson Road, Galle 80000, Sri Lanka.